Consumer Health Data Privacy Policy
Effective date: November 12, 2026
This policy explains how KETRO, Inc. ("KETRO," "we," "us") collects, uses and shares consumer health data. It supplements our Privacy Policy and applies to consumer health data covered by the Washington My Health My Data Act and Nevada's consumer health data law. It applies to ketroskin.com, rx.ketroskin.com and get.ketroskin.com.
Information that is protected health information under HIPAA, including records held by the licensed providers and pharmacies involved in your care, is handled under their own notices of privacy practices and is not covered by this policy.
1. Consumer health data we collect and why
"Consumer health data" means personal information that is linked or reasonably linkable to you and that identifies your past, present or future physical or mental health status.
| Category | Examples | Why we collect and use it |
|---|---|---|
| Health questionnaire information | Pain location and history, health conditions, current medications, allergies, and other answers you give in the online questionnaire | To let a licensed provider decide whether a prescription is appropriate and to provide the service you requested |
| Prescription and order information | Whether a prescription was issued, the product, order, refill and shipping details | To fill, ship, bill and support your order and refills |
| Communications | Messages you send us or the care team about your health or your order | To respond to you and support your care |
| Product interest and site activity | Pages you view, products you view or add to cart, and questionnaire steps you start or complete, where these relate to a prescription product | To operate and improve the site and, only with your consent, to measure and deliver advertising |
| Inferences | Conclusions drawn from the categories above, such as interest in prescription pain relief | Same purposes as the category the inference comes from |
We do not use consumer health data for any other purpose without your consent, unless the law allows or requires it.
We process consumer health data by collecting, storing, using and sharing it as described in this policy, and by deleting it when it is no longer needed or when you ask us to.
2. Sources of consumer health data
- You, when you complete the questionnaire, place an order, create an account or contact us.
- Your device and browser, through cookies and similar technologies, when you use our sites.
- The telehealth platform, licensed providers and pharmacies involved in your care, to the extent they report order and prescription status to us.
3. Consumer health data we share
We may share each category listed in Section 1. Questionnaire answers are shared only with the parties that need them to provide care and fulfill a prescription.
4. Who we share it with
To provide the service you requested:
- The telehealth platform that hosts the questionnaire and coordinates care
- Licensed healthcare providers who review your information
- Pharmacies that compound and dispense prescriptions
- Shipping and fulfillment providers
- Payment processors
- Email, text message and customer support providers
- Website hosting and e-commerce providers
- Security and fraud prevention providers
Only with your consent:
- Analytics providers, including session analytics
- Advertising and measurement partners, which may receive product interest and site activity, order events and hashed contact identifiers
We do not share questionnaire answers with advertising partners.
We do not sell consumer health data.
We have no affiliates with which we share consumer health data.
Third parties that receive consumer health data with your consent may also collect information about your online activity over time and across different websites.
5. Your rights and how to use them
If you are a Washington or Nevada consumer, you may:
- Confirm whether we are collecting, sharing or selling your consumer health data
- Access your consumer health data, including a list of the third parties and affiliates we have shared it with and a way to contact them
- Withdraw your consent to our collection or sharing of your consumer health data
- Ask us to delete your consumer health data
- Ask us to stop collecting, sharing or selling your consumer health data (Nevada consumers)
- Review your consumer health data and ask us to correct it, by contacting us as described below
To make a request, email customerservice@ketroskin.com or call (917) 410-0982. To withdraw consent for analytics and advertising, you can also use the "Your Privacy Choices" link in the footer of our sites. We may need to verify your identity before acting on a request. We respond within 45 days and may extend once by another 45 days when reasonably necessary, in which case we will tell you why. We complete deletion requests within 30 days of verifying them.
We will not discriminate against you for exercising these rights.
Appeals. If we decline your request, you may appeal by replying to our decision or emailing customerservice@ketroskin.com with the subject "Privacy Appeal." We will respond in writing within 45 days. If your appeal is denied, Washington consumers may contact the Washington Attorney General at www.atg.wa.gov/file-complaint and Nevada consumers may contact the Nevada Attorney General at ag.nv.gov.
6. Changes to this policy
If we make a material change to this policy, we will post the updated policy here with a new effective date and notify you as required by law before the change applies to consumer health data we already hold.
7. Contact
KETRO, Inc.
1301 North Broadway, STE 32367, Los Angeles, CA 90012
customerservice@ketroskin.com
(917) 410-0982